Hair and beauty businesses are built on experience. Customers are paying for more than just a treatment, colour, or haircut. They are paying the bill for the entire experience. Every detail counts as soon as they enter the building. From conversations with salons, spas and beauty clinics across the UK, one thing comes up again […]
Read MoreIn the highly competitive marketplace of today, customer service is just as vital as product offerings.
Read MoreWhether it’s through the glossy pages of a magazine, a compelling novel, or an insightful article, reading for pleasure has long been an escape.
Read MoreThe UK hospitality sector is facing new difficulties. Hotels nationwide are under pressure from growing expenses, new taxes, and the potential for an overnight stay fee.
Read MoreAs global travel continues to grow, hotels today serve an incredibly diverse mix of guests, each bringing different languages, cultures, and entertainment expectations.
Read MoreIf you run a business where customers sit and wait, you already know that people remember how you make them feel within your property.
Read MoreWe’ve all seen it—clients, patients, or customers glued to their phones, endlessly scrolling through negative news and social media posts.
Read MoreWe’ve all seen it—clients, patients, or customers glued to their phones, endlessly scrolling through negative news and social media posts.
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